new voip quality monitoring diagnostic

New VoIP Quality Monitoring Diagnostic Platform Cuts ISP Call Center Queues

For the first time in the advanced telecommunication industry,

Internet service providers or ISPs are offering their Voice over

internet protocol or VOIP users to diagnose faults in the VOIP

process. To check problem in the IP process, ISPs offer Vocalite, a

new diagnostic platform to monitor internet telephony problem

regarding the VoIP quality. Vocalite offers Epitiro, the internet

performance expert, to control throughput, jitter and latency within

the network core. In addition, Epitiro is designed to ensure the

reliability and quality of VoIP delivery, speed troubleshooting and

help the ISP to monitor and ensure VOIP quality of experience. Epitiro

is flexible in nature and allows user to automate the schedule call

anytime i.e. 24*7*365. For monitoring and testing, automated test

schedules are considered as an important component to enable

benchmarking of voice service quality before the customer do.

Vocalite is the next generation customer support solution based on a

concept of empowering the subscriber's VoIP faults. Vocalite offers

the diagnostic information to subscriber via web-browser on either the

instructions of service provider's contact center or end-users. After

completing a thorough two-way analysis of connection, Vocalite

provides subscriber with a basic summary of the test and results will

be automatically sent to the service provider. In the meantime

Customer Service Representatives (CSR) can have an access to an

extensive list of test results including Call Setup time, Dial Tone

Delay and more importantly, voice quality. Moreover, CSR allows visual

pass and fail indicators to assure adequate service quality and

acknowledges the presence of a fault. This reduces the need of second

line support staff.

From an end-user's perspective, Vocalite measures the call quality

across the virtually existing provider's network. This enables network

providers to keep an eye on both physical network, key applications

and switches to fix any problem before they reach the end-users.