2006_08_01_archive

Windows Genuine Advantage does not validate a copy of Windows XP

SYMPTOMS

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The Windows Genuine Advantage (WGA) validation process does not

validate a copy of Microsoft Windows XP.

RESOLUTION

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To resolve this issue, follow these steps:

1.Start Microsoft Internet Explorer, and then visit the following

Microsoft Web site:

http://www.microsoft.com/genuine/diag

(http://www.microsoft.com/genuine/diag)

2.Click Start Diagnostics.Note If you receive a dialog box that asks

whether you want to run this file or save this file, click Run.The WGA

Diagnostic Tool analyzes the computer and lists the reasons why you

cannot validate the copy of Windows XP. The WGA Diagnostic Tool may

list some error messages.The most common problems are an invalid

product key and a blocked volume license key. If the product key that

is generated by the WGA Diagnostic Tool differs from the original

product key, go to step 3. If this is not issue, see the "More

Information" section to resolve the problem.

3.If the product key that is generated by WGA Diagnostic Tool differs

from the original product key, you must change the product key back to

the original product key. To change the product key, use the Windows

Product Key Update Tool. To do this, visit the following Microsoft Web

site:

http://www.microsoft.com/genuine/purchase/UpdateInstructions.aspx

(http://www.microsoft.com/genuine/purchase/UpdateInstructions.aspx)

4.Follow the instructions on the Web site, and then try to validate

Windows XP again.

MORE INFORMATION

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This section lists explanations and resolutions for WGA error

messages.

o

Error messages

0x80080200

Unsupported Operating System for WGA

Cause

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WGA cannot currently determine whether the operating system is genuine

or not. However, you still can access the Windows Update and Microsoft

Update Web sites.

o

Error messages

0x80080201

0x80080202

Cannot detect product ID (PID)

Invalid product IDCause The system is in a state that prevents WGA

from accessing the product ID (PID).

Resolution

1.Click Start, click Run, type cmd, and then press ENTER.

2.Type the following commands. Press ENTER after each command:

regsvr32 %windir%\system32\licdll.dllregsvr32

%windir%\system32\licwmi.dll

3.Check the value of the PID in the registry. To do this, follow these

steps:

a. Start Registry Editor.

b. Locate and then right-click the following registry subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows

NT\CurrentVersion\ProductId

c. Make sure that the product ID has a format that resembles the

following:

12345-VER-1234567-12345

4.Restart the computer. If you still cannot validate Windows XP, you

may have to reinstall the operating system.

o

Error messages

0x80080203

0x80080204

Internet Connection Problem

Service Unavailable

Cause

Computer settings may be preventing you from validating Windows XP.

Resolution

1.Start Internet Explorer, click Tools, and then click Internet

Options.

2.Click the Security tab, and then click Customer Level.

3.Make sure that the related ActiveX control options are enabled.

4.If you have third-party firewall software installed, disable the

firewall.

5.Make sure that the Date and Time settings for the computer are

correct.

6.Validate Windows XP again.

o

Error messages

0x80080205

Insufficient PrivilegesCauseYou must use administrative credentials to

continue with validation.

Resolution

1.Reactivate Windows XP by using administrative credentials.

2.Validate Windows XP by using administrative credentials.

o

Error messages

0x80080206

Internet settings do not allow the genuine ActiveX control to run

properly, or user may not be the system administrator of the

machineCause An ActiveX control is disabled.

Resolution

1.Start Internet Explorer, click Tools, and then click Internet

Options.

2.Click the Security tab, and then click Customer Level.

3.Make sure that options are enabled for the ActiveX control that

triggered the error message.

4.Validate Windows XP again.

o

Error messages

0x80080207

Expired Validation CodeCause You have typed a wrong validation code on

the Microsoft Download Center validation page.

Resolution

1.Run the validation check again.

2.Enter the correct validation code.

3.Validate Windows XP again.

o

Error messages

0x80080209

Can't Run Active XCause This problem may occur because antivirus

software or firewall software is preventing ActiveX controls from

running.

Resolution

1.Configure third-party antivirus or firewall software so that ActiveX

controls are enabled.

2.Validate Windows XP again.

o

Error messages

0x80080211

User has chosen to exit the validation processCause You have exited

the validation process.ResolutionRestart the validation process later.

o

Error messages

0x80080219

Windows Not ActivatedCause This copy of Windows is a retail copy or an

OEM copy. Activation is required to continue.

Resolution

1.Activate Windows XP.

2.Validate Windows XP again.

o

Error messages

0x80080220

Invalid Product KeyCause This problem occurs because of a blocked

volume license key. You may have installed Windows by using an invalid

product key. The volume license key has been blocked by Microsoft

because the key has been reported as stolen or leaked.

Resolution

1.Buy a new copy of Windows XP.

2.Reinstall and then validate the new copy of Windows XP.

o

Error messages

0x80080222

The product key associated with your copy of Windows was never issued

by MicrosoftCause The product key that is installed on this system is

not recorded. Therefore, this product key is probably generated by a

program that produces unauthorized product keys.

Resolution

1.Buy a new copy of Windows XP.

2.Reinstall and then validate the new copy of Windows XP.

REFERENCES

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For more information about Windows XP, visit the following Microsoft

Web site:

http://support.microsoft.com/ph/1173?FR=1

(http://support.microsoft.com/ph/1173)For more information about WGA,

visit the following Microsoft Web site:

http://www.microsoft.com/genuine/downloads/whyValidate.aspx

(http://www.microsoft.com/genuine/downloads/whyValidate.aspx)For more

information, click the following article number to view the article in

the Microsoft Knowledge Base:

892130 (http://support.microsoft.com/kb/892130/) Description of